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Policies and Terms - FiveO Motorsport

Shipping:

Retail orders of in-stock items are normally shipped within 2 business days of credit card authorization and verification. All shipping methods include tracking information. Any order totaling $200 or more may require a signature. Customers will be notified of any back-ordered items, and an estimated shipment date will be given. Immediate and full refunds will be given on orders canceled before shipping. Customers will be automatically notified of their tracking number via email when their order ships. USPS, UPS, and FedEx are the primary and default carriers for domestic shipments, and UPS and DHL Express for international shipments.


US Domestic Shipping:

Orders placed after 2 pm PT will ship the following business day. Business days include Monday-Friday. Our warehouses are on the West Coast, and all orders are shipped Monday-Friday only from CA and OR.

International Shipping:

The customer is responsible for all import taxes, duties, and fees. Fiveo does not pay for or collect taxes and import fees for foreign deliveries. Orders are shipped Monday-Friday only. Please note that upon checkout shipping prices are estimated and subject to change at any time.

Special Shipment Requests:

Please contact us before placing your order for any special delivery requests - we do our best to accommodate our customers' needs. Call (562) 867-4999 (California Office), (503) 508-5392 (Oregon Office), or email [email protected].


Returns and Exchanges:

FIVEO is committed to excellent customer service. We offer a 30-day return and exchange policy on all items purchased directly from us. Items purchased through a FIVEO re-seller are subject to that re-seller’s return and exchange policy and cannot be returned or exchanged directly through FIVEO. A 15% restocking fee can be assessed at FIVEO’s discretion for returned unopened/unused items. Only unopened/unused parts may be refunded - any part that has been installed is considered “used” and will not be eligible for refund or exchange. All returns must be in resalable condition, damaged or altered products cannot be accepted as a return. Shipping charges are not refundable and custom orders are not returnable but can be exchanged at FIVEO's discretion. If you have questions, please call (562) 867-4999 (Cali. Office) or (503) 508-5392 (Oregon Office), otherwise send us an email ([email protected]).


Warranties & Disclaimers:

All our fuel injectors are of the highest quality and are guaranteed to meet all specifications as advertised. Your complete satisfaction is our unwavering commitment and primary objective, which is why each injector carries a Workmanship Replacement Warranty. This 3-year warranty covers our fuel injectors against any mechanical or electrical failure, from the date of purchase. Buy with confidence – drive with confidence! An RMA # is required for ALL warranty claims. A Support Ticket must be completed to initiate a return or warranty claim. *Fuel Pumps and Electrical Connectors are not covered under our warranty and return policy


Order Terms and Conditions:

FIVEO accepts all major credit cards and PayPal payments directly through our secure website. All prices and discounts are subject to change without notice. All merchandise information presented on our website is correct and accurate to the best of our knowledge at the time of publication.


Privacy and Cookie Policies:

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

We do not collect information from visitors of our site. or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.


Do we use 'cookies'?

We do not use cookies for tracking purposes

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.that make your site experience more efficient and may not function properly.


Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Third-party links

We do not include or offer third-party products or services on our website.

Google

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We have not enabled Google AdSense on our site but we may do so in the future.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:

Users can visit our site anonymously.

Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.

Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.

You will be notified of any Privacy Policy changes:

  • On our Privacy Policy Page

Can change your personal information:

  • By logging in to your account

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

It's also important to note that we do not allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Do we let third-parties, including ad networks or plug-ins collect PII from children under 13?

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.


In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify you via email

  • Within 7 business days

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.


CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions
  • Process orders and to send information and updates pertaining to orders.
  • Send you additional information related to your product and/or service

To be in accordance with CANSPAM, we agree to the following:

  • Not use false or misleading subjects or email addresses.
  • Identify the message as an advertisement in some reasonable way.
  • Include the physical address of our business or site headquarters.
  • Monitor third-party email marketing services for compliance, if one is used.
  • Honor opt-out/unsubscribe requests quickly.
  • Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at

  • Follow the instructions at the bottom of each email.
    and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

Fiveomotorsport, Inc.
5862 Deerfoot Ln
Yorba Linda, CA 92886
USA
email: [email protected]

Last Edited on 2018-10-09

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